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Terms $ Conditions

TERMS OF USE ONLINE SHOP www.asiamarket.biz 

 

 

Welcome to www.asiamarket.biz!

 

Dear customers,

By using www.asiamarket.biz, you accept all Terms and Conditions of the site that can be updated and changed by the team of www.asiamarket.biz without preliminary notice.

 

These "Terms and Conditions" govern the procedures, methods and conditions of sale - purchase in the online store www.asiamarket.biz, exclusive property of Choice Ltd. These "Terms and Conditions" are distant contracts for the purchase - sale between www.asiamarket.biz and Client application for the purchase of goods offered in the on-line shop (article 48).

These Terms comply with the requirements of the Consumer Protection Act(CPA) and other regulations in force in Europe and in the Republic of Bulgaria.

 

By accepting these general conditions, the user declares that he is aware with information below and submission of any order through the site and / or signing documents upon delivery of products ordered certify its acknowledgment and understanding of this information should be considered a part of his agreement to contract for distance selling.

 

1 INFORMATION ABOUT THE COMPANY

 

1.1 Choice Ltd. is a limited liability company, registered in the Commercial register under following identification number131 046 281, with seat and address of management:. Sofia,. Levski G, 24 Por. George Kyumyurdjiev,  Business center "Mr.Park", represented by Jong Park

.

1.2 www.asiamarket.biz is a website for online trading of Asian goods

 

2 TERMINOLOGY

 

  "BROCHURE / NOTICE" are electronic information messages relating to on-line shop sold goods over a period of time, which can be found on the website, and can be sent by email to the User.

"Contract of sale" is concluded at a distance through this e-shop contract of sale of goods between vendors and users.

  ASIAMARKET.BIZ is a website for online trading of quality Asian goods

"E-Shop" website is www.asiamarket.biz, which serves as a virtual platform to offer goods for sale and to reach an agreement between the seller and the consumer purchase of a particular product (item).

"COURIER" a trader who physically deliver the purchased goods to the address indicated by the consumer and work with the requirements of the Postal Services Act.

"SELLER" is a merchant that sells its products through online shop www.asiamarket.biz. The seller is the person with whom the consumer contract for distance selling of a particular product (item) in the electronic shop.

"CLIENT" e capable person who has agreed to these Terms in connection with ordering and purchasing offered by the online store goods.

"ORDER" is run by a user request for the purchase of one or more particular product (item) via the e-shop.

 

 

3 USED regulations and standards

 

3.1 Commercial Law;

3.2 Law on Consumer Protection (CPA);

3.3 Electronic Commerce Act;

3.4 Directive 2000/31 / EC on electronic commerce - the European Parliament and of the Council of 08.06.2000 g .;

3.5 Electronic Communications Act;

3.6 Law on protection of personal data;

3.7 Law on copyright and related rights;

3.8 Food Act;

3.9 Regulation 178/2002 of the European Parliament - down the general principles and requirements of legislation on food for creation of a European Food Safety Authority and laying down procedures in matters of food safety;

3.10 Regulation on the labeling and presentation of foodstuffs;

3.11 Regulation on cosmetic products;

3.12 BS EN ISO 9001: 2008 - System of quality management;

 

 

4 RULES FOR USING THE E-SHOP www.asiamarket.biz

 

4.1 Registration

4.1.1 USE of www.asiamarket.biz online store is completely free and available 24 hours a day, 7 days a week from all over the world.

4.1.2 In order to shop at online store www.asiamarket.biz Client must:

a) To create a personal account including: name and surname, contact telephone number and address for delivery. Registration of customers in e-shop www.asiamarket.biz is free.

b)To register with a password and user name;

4.1.3 Choice Ltd is a registered data controller under the Act on Personal Data Protection Act (PDPA) and has the right to collect, process and use personal data of its customers for the needs of the online store , inter alia has an obligation to protect confidential personal information, not to use it for other purposes except sale-purchase through on line store, nor to make them available to third parties

4.1.4 Each registered customer can review and change the personal information you have already provided in your personal account on the site.

4.2 Information about products and prices

4.2.1 e-shop www.asiamarket.biz of each product available price, key features of the product and other information aimed at helping make an informed choice when purchasing a product.

4.2.2 All the online prices are final and include VAT.

4.2.3 www.asiamarket.biz has the right to change prices at any time without prior notice due to consumers. User is obliged to pay the price that was valid at the time of the order.

4.2.4 Online store www.asiamarket.biz entitled to refuse performance of the contract (goods delivery) without compensation of the client in the following cases:

  - If clerical errors in the publication of information;

  - When a product is not available, as it was noted in the additional information, provided for every item

  - When there is no confirmation of payment done by the customer

Discounts and promotions are announced on the following way:  the new price is under the old, which is crossed with line.

4.2.4 The shipping cost or delivery cost is not included in the price of goods. They are described separately in the order and charged additionally to cost of goods, determining the final price to pay.

4.2.5 For each product is located "Buy" button. Pressing this button saves the selected item in a virtual "shopping cart" of the User. The contents of the shopping cart will be reserved until the user decides to proceed to purchasing of goods. The user can view the content of the basket, to add new products or to remove those that are not desired.

 

4.3 Order of goods

4.3.1 Please check FAQ section in our web site, where you can find full description (step by step) of all process for making orders

4.4 Obligations of the user

4.4.1.The user undertakes to use the information and services provided through the site, in good faith and solely according to their purpose.

4.4.2. When using the service the user is obliged:

4.4.2.1. to complete and submit correct information about himself and how to contact him;

4.4.2.2. sending requests / orders for delivery only if there is interest in purchasing the product; if possible to avoid sending duplicate requests in a short period of time before the first filed application / order;

4.4.2.3. use the services personally, on his own behalf, without pretending to be another person;

4.4.2.4. in the boxes for comments, not to formulate, send or transmit in any other way Content that is unlawful, harmful, threatening, abusive, causing anxiety, injuries, defamatory, vulgar, obscene, slandering, violate the privacy of a third party or unacceptable in terms of racial, ethnic or other reasons; not to use the possibilities for posting comments about sending hyperlinks to other sites and / or advertising content (logos, addresses, messages, etc.);

4.4.2.5. not to forward messages received from the site with modified headers or other items not otherwise manipulate identification means for a purpose in publishing opinion obfuscated to origin and / or the type of the published content;

4.4.2.6. not to publish content that is not allowed to transmit by law or due to other contractual or fiduciary relationships (such as inside information, confidential information or information about someone's property, or that is subject to non-disclosure agreements);

4.4.2.7 not to publish content that infringes any patent, trade, copyright or other proprietary right of any third party or organization;

4.4.2.8. not to send, publish or otherwise transmit material containing computer viruses or any other computer code, files and / or programs designed to interrupt, destroy or limit the functionality of computer software or hardware or telecommunications equipment;

4.4.2.9. not to investigate, study, etc. protection of the site, its vulnerability, the vulnerability of the system, server or network without permission; not to violate the security of the site; not to access the site code, the database and / or others., as well as access to low system level software and / or hardware through which the site operates;

4.4.2.10. not to access the information submitted by another user, intended for delivery of ordered products; and not to change the content of published or sent by another user information;

4.4.2.11. Not to carry out actions leading or allowing for loading of hardware and / or infrastructure that benefits the Site;

4.4.2.12. not to perform actions would infringe the possibility of making full use of the site and the services provided by other users;

4.4.2.13. not to pursue abusive or otherwise disturb other users, published an opinion on the site;

4.4.3. User shall promptly notify AZIAMARKET.BIZ for any action of another user or third party who caused him discomfort or does not comply with the conscientious use of the Site, the services it provides or offered by products.

 

5. METHODS OF PAYMENT

 

In order to assure comfort of the CLIENTS of www.asiamarket.biz, our online Store would like to offer following payment methods.

1 Cash On Delivery (COD)

1.1 Upon delivery of the goods, customer should pay the amount due to the courier, where delivery costs are indicated in the price of the order.

 

 

2 Payment via PAY PAL

2.1 This payment can be made with any credit card with logo Master or Visa, issued in Bulgaria or abroad. To make this payment, you must have registration in PayPal.com system. Once you have chosen this method of payment and confirm your request, you will be automatically redirected to paypal.com, where you must enter your user name and password and to confirm the payment. Again, you will be redirected to our website www.asiamarket.biz. Payment thus can be immediately traced and verified by both parties, ensuring safety, convenience and speed. For more information, visit the website www.paypal.com.

 

 

3 Payment  via ePay.bg

The system of ePay.bg enables you to make payments in several ways:

-Bank cards registered in ePay.bg- Maestro, Visa Electron, Visa, MasterCard;

-Bank cards which are not registered in ePay.bg (ePay World)- Maestro, Visa Electron, Visa, MasterCard;

- Cash payment in the offices of Easypay. You can find office nearby on this link: http://www.easypay.bg/?p=offices

 

 

6.DELIVERY

 

The ASIAMARKET.BIZ  offers the following terms and conditions of delivery

 

6.1 The stated purchase goods are delivered by courier (Rapido and Food navigator) to the specified delivery address, except sunday and public holidays, when orders are not delivered. The deliveries shall be executed in the following time range: 09:00 to 18:00 (These days and hours are valid for larger cities in the country, in order to check for a specific location, you can enter in the Rapido website –www.rapido.bg, where in the "Information"panel, you can select "Schedule Service "and check the situation for a particular location).

 

6.2 Terms of delivery

Orders taken from 07:00 to 14:00 are processed throughout the same day and can be received within the next working day

Orders placed after 14:00 are processed the next day and received the day following the day of treatment

Express delivery can be negotiated with the administrator of the site, but need extra payment

 

6.3 Prices for delivery:

6.3.1 Standard delivery  (with insurance included) for country side- 5 Levs

6.3.2 Standard delivery for Sofia, insurance included -3,50 Levs

6.3.3 For orders over 50 BGN delivery is FREE

6.3.4. In case of ordering of products from category “Frozen products” (only for Sofia region) the whole delivery will cost 7.00 levs, because of specific transportation conditions it’s requires.

 

6.4 Transmission of goods

The goods is transferred to the User or third party who accepts the goods  and acknowledges their delivery on behalf of the Client. Upon delivery of the product, user or third party signed the documents accompanying it. If the user is not found in the delivery period of the given address or there is no access assured within this period, ASIAMARKET is released from its obligation to deliver goods ordered for purchase, according to mentioned above “Terms of delivery”. The customer can confirm additionally his willingness to receive the goods, assuming all costs of new supply. In this case starts a new period for delivery from the time of last confirmation.

 

6.5. Upon receipt of the delivery, check if the contents of the shipment matches to your order . If the transport  package is damaged, refer to the courier, who shall draw up a protocol for the damage.

 

7.CANCELATION

 

7.1 You can cancel your order in the following ways:

  - by letting us know by phone or e-mail before the goods to be sent to you

  - To cancel the ordered products under the point 7.2 after sending the product

7.2 The Customer may withdraw the ordered products within 14 days of receipt if they are not used, if it is not broken integrity of their packaging and if the product which are received are in the same conditions under Article 55 (paragraph 1) of the CPA. Transportation costs in this case are on the account of the client and shall be paid to the courier when he is taking the product back. Amount paid by client will be refunded with the exception of transport costs. The Asia market sales team shell be informed in advance for such withdraw by the phone or mail, published on contact page of ASIAMARKET.BIZ.

  7.2.1.E-shop ASIAMARKET undertakes to refund amounts paid by the consumer within 15 days of the date on which the consumer has exercised his right to refuse the goods

7.2.2 The service is not valid for corporate customers (wholesale purchase)

7.2.3 We reserve the right to refuse the return of the product by customers who often used this service (in an abusive way)

7.2.4 The partners in the Asia Market Marketplace are obliged to respect the legal deadline of 14 working days to return the product, but can offer a longer period at its discretion. Information about the return policy of the specific partner will find the information page of each partner in Asia Market.

7.3. Rights to refuse the requested items listed in point7.2 shall not be applied to the following types of articles:

  - In the event that the product has been used

  - Frozen products or products developed at your request, as dishes prepared on specific Korean recipe

The provisions of this clause do not affect your legal rights

 

 

8.CLAIMS

8.1 In case of nonconformity between ordered and delivered goods, ASIAMARKET.BIZ  shall replaced products for its own account without additional charges.

8.2 При констатирани нарушения на целостта на опаковката и протокол за увреждане на пратката, съставен от куриера, продуктът с нарушена опаковка ще ви бъде заменен за сметка на ASIAMARKET.BIZ

 

 

 

9 Security and Privacy

 

9.1. Data administrator

Choice Ltd is registered data administrator under the Personal Data Protection Act (PDPA) and has the right to collect, process and use personal data of his customers with regard to the needs of the electronic shop - www.asiamarket.biz, as the same time he has obligation to protect confidential personal information and  not to use them for other purposes, nor to make them available to third parties.

9.2. Your account

  • No one can see or edit your personal information without knowing your user name and password. It is desirable to remember your password and do not write it down! We would like to advice you not to share your password!
  • You may change your password at anytime by going to My  Account. Log in with your email address and password, then click “Change Name, Email & Password” and enter a new password.
  • You can modify or delete your personal information at any time. Simply go to My Account. Log in with your ID and password, then edit or delete your personal information at your discretion.
  • When you create an account at Asia Market, you can choose to save your billing information in “My Account .”
  • Each user, who made registration  may request deletion of his personal information, which leads to the deletion of the used username and password. For this purpose, the user must prove that he was the registered person by sending all the information he entered when he made registration.

 

9.3. Information, that we collect

  • Asiamarket.biz collects personal information that you provide when using the site. Asiamarket.biz registration is required: username and password, your name, shipping address, e-mail and telephone number. Choice Ltd is not liable in respect of acts performed by incorrect information provided by a user.
  • We also collect information from social media activity such as likes, following, sharing and comments on Facebook, Tweeter, Google+, our blog and any other Social Media sites we are part of.  We are collecting information to provide better services to all of our users.
  • We may also collect information about your usage of our website as well as information about you from messages you post on our website and e-mails or letters you send to us
  • When you access our e-store its automatically makes some records about some general data for your internet browser, IP address, number of visits, average time spent on site, pages viewed…etc. This information by itself is unable to identify a specific person. This information is used for diagnostic, statistical purposes, to support the functionality and use of the information on our site. Your data is not processed any further nor is transmitted to third parties.

9.4. Use of information

  • Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.
  • We may use your email address to inform you about our services, such as letting you know about upcoming changes or improvements
  • Choice EOOD will disclose your personal information without notice unless it is required by law by the judicial authorization.
  • We will share your personal customer information only with our agents, representatives, service providers, and contractors for limited purposes, including, but not limited to, fulfilling customer orders, offering certain products and services in connection with the Site, communicating to customers, providing customer service, storing, sharing and retrieving customers’ photo images in our Photo Center, enhancing and improving clients’ purchase experience, enabling access to our partners’ web sites, providing a personalized purchase experience and preventing fraud and completing payment method processing.
  • We may also share aggregated demographic and statistical information with our partners. This is not linked to any personal information that can identify any individual person

 

9.5.  Connection

When sending the login, registration and electronic payment  we are using a secure encrypted connection SSL.

9.6. Disclosure of our privacy policy

Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification. We will post any privacy policy changes on this page and, if the changes are significant we will provide email notification.

We reserve the right to change this privacy statement at any time without notice. To make sure you understand how the information you provided will be used, we encourage you to review our privacy statement.

 

Provider of the service, representing the storage provided by the recipient, shall not be liable for its content and activities of the service recipient if: 1. was unaware of the illegal nature of the activity or information, or 2 are not aware of the facts or circumstances that make the activity or information is illegal.

Asiamarket.biz is committed to reserving the privacy of our users while providing the highest quality of service. If you have any requests concerning your personal information please contact asiamarkert@mrpark.biz.

 

10. LIMITATIONS OF LIABILITY OF AZIAMARKET.BIZ

10.1. AZIAMARKET.BIZ is not liable for any failure occurred in case of site to be accessed or its data to be transferred to a PC user, as well as for damages, lost profits and other damages occurred as a result of or due to use (or inability to use because of technical problems, prevention, solutions of administrator, etc.). Site; AZIAMARKET.BIZ is not responsible for any kind of interference or technical problems thwarted the use of services due to incompatibility and / or improper use of user equipment.

10.2. AZIAMARKET.BIZ strives to maintain actual information from sources which it considers reliable. Presented information on this site intends to facilitate consumers in forming an opinion about the products and does not constitute a recommendation to purchase, guarantee the operation and the effects of their use. AZIAMARKET.BIZ does not guarantee that the information used is accurate as far as the same may be modified, refuted or confirmed by the sources from which it was derived or from other sources.

10.3. AZIAMARKET.BIZ is not responsible for content which accessing the site make public and / or transmit confidential. This responsibility rests entirely on the user and / or third party who has published, sent or otherwise filled up the site with such content and / or at whose request the content is added, including errors and omissions.

10.4. AZIAMARKET.BIZ does not have obligation to control the content that users of the site and / or third parties complete, send and spread during using of the services and therefore does not guarantee the accuracy, completeness, correctness or the type of the content.

10.5. AZIAMARKET.BIZ is not responsible for content on other pages, hyperlinks, which are published on AZIAMARKET.BIZ.

10.6. When using the services, the user can gain access to content that is offensive, immoral or unacceptable nature. AZIAMARKET.BIZ is not responsible in any way for the presence and / or user access to such content and / or for any damage or injury of any kind incurred as a result of accessing and / or use of content exposed, published, sent or transmitted in any way through the site.

10.7. In cases where the site contains hyperlinks pointing to other sites, AZIAMARKET.BIZ is not responsible for the content of these sites and the resulting loss of their visit and / or profits.

10.8. AZIAMARKET.BIZ is not responsible for the actions of other users, service providers and individuals;

10.9. AZIAMARKET.BIZ not responsible for receiving / not receiving of the orders made by customer  in cases where the impossibility of the contract to be executed is not due to any fault of AZIAMARKET.BIZ


11 COPYRIGHT

11.1 All Site Content, design, text, graphics, images, logos, buttons, icons, interfaces, audio and video clips, and the selection and arrangements thereof are the exclusive property of Choice Ltd or respective content providers, and protected by international and local copyright laws.

11.2 All trademarks and trade names used on the Site (collectively "Marks") are owned by Choice Ltd., or other owners who have given Choice Ltd., right and license to use such marks. Signs and Marks can not be used in conjunction with any other product or service or in such a way as to mislead consumers about the origin or brand of the goods

11.3 You may not copy, transmit, distribute, store or in any other way use some or all content on the website of Choice Ltd. in any form.

 

12 CUSTOMER SATISFACTION

12.1 Choice Ltd. strives to continuously meet the demands of customers.

12.2 Choice Ltd uses different methods to obtain feedback from customers.

Assessment of the degree of customer satisfaction is made on the following criteria:

  - Reducing the number of complaints;

  - Increasing the number of new customers;

  - Retention of old customers;

  - An increase in income from operations;

 

13 FEEDBACK

13.1. Each customer can place feedback ASIAMARKET.BIZ, to pose questions, make suggestions and receive information.

Contacts:

Office address: Sofia, 24 Poruchik G. Kyumyurdjiev Str., Business center “Mr. Park”

Contact phone number: 024913335; 024913336, 0886609592